Refund policy
What is the Return Policy?
If your Bobbie's BowWow accessory is not a perfect fit we will happily exchange it subject to the conditions below. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We accept exchanges on all our pieces within 14 days of your product(s) delivery.
We ask that the following requirements are met:
The item/s must be in original condition, not worn outdoors or altered in any way.
Please use the original packaging where possible to ensure the safety of the item on its way back to us.
We recommend shipping via Australia Post to ensure a tracking number is provided.
* Bobbie's BowWow do not offer refunds on sale or clearance items, or exchange/refund on any personalised or custom item.
Are Returns Free?
You will be responsible to pay the shipping fee for the items returning to us. We will cover the shipping cost of the new items back to you.
For any faulty products, we will reimburse any shipping cost.
How do I organise a Return?
Please email us at info@bobbiesbowwow.com.au and we will give you the details you need to return the item.
Please note that Bobbie's BowWow is not liable for lost packages during return. We recommend purchasing tracked shipping for the return and keep a record of your shipping details.
What if my Order arrives Damaged?
Whilst we hope this never happens, if you do receive damaged or faulty goods, please contact us immediately at info@bobbiesbowwow.com.au so we can personally assist you and resolve your problem as quickly as possible.
Can I Receive a Refund for my Order?
Refunds/Exchange are welcome within 14 days of delivery date.
The order must be returned to us within 14 days of delivery.
The order must be unused and still in original condition. We will notify you once we have received and inspected your return and advise whether the refund has been approved. If approved, the product price (minus the original postage cost) will be refunded to your payment method. This can take 2-5 business days to clear.
My Order has been Lost in Transit
All orders have a unique tracking link which is emailed to the customer on dispatch. If you have not received your order, please contact the courier/Australia post direct, or contact us at info@bobbiesbowwow.com.au. We recommend contacting the relevant courier company first.
I Haven't Received my Order but my Tracking says Delivered
If the tracking states your order has been delivered and you have not received your order, please contact the freight Company directly on your tracking details or contact info@bobbiesbowwow.com.au and we will help you in trying to locate the missing parcel.
Refunds will be assessed according to information provided by the freight company and any inquiry outcome on an individual tracking.
We will not refund any items proven to be delivered to the correct address provided on your order.
