FAQs

What collar is best for dogs with sensitive necks?

One of the main benefits of hemp is its hypoallergenic and antimicrobial properties which simply means that it's ideal for dogs with skin sensitivities or allergies. As it is resilient to bacteria and germs it will not cause skin issues if your dog plays in mud or water and it won't smell.

How do I clean my hemp accessories?

We recommend a cool hand wash or spot clean with a sponge. With the coloured items we recommend you dry your product in the shade. Because hemp is a natural fibre the colours will fade with prolonged sun exposure as the dyes we use are not UV resistant.

Can my dog wear collars and harnesses swimming?

Our hemp webbing is salt water friendly (Bobbie loves swimming in the ocean) however the hardware is not stainless steel. Please rinse the products and hardware off after any ocean or water play.

What if I buy the wrong size?

We strongly recommend measuring your dog's current collar or if you don't have one use the instructions in our sizing guide. If the product is in its original condition with tags on we will exchange it if you have ordered the wrong size.

The style I want is not in stock. How long will it take to get new items in stock?

As we are a small boutique business we have limited stock numbers so if the item you are after is not in stock it will usually take 2-3 weeks for new items to be added to the site.

What is a limited collection?

As we are a small boutique business we only produce a small quantity of new products which are only available until the items are sold out. We will be offering new products from time to time but again only small numbers will be available.

What dog rescue organisations do you donate to?

We support a variety of animal rescue groups in Australia. We donate $1 from every purchase to a rescue group and the donations will be paid quarterly.

How quickly is my order shipped?

We aim to ship orders out within 24 to 48 hours during normal business hours.

How can we contact you?

You can email us at info@bobbiesbowwow.com.au or use our Contact Us form.

My dogs love it!

I got the purple hemp collars for my American Staffy and the small one for my daschund. I love them so so much!

this is amazing

Miley and Buddy love this stuff, which makes it easier to give to them. It has helped with both their coats and has helped buddy with his sore joints he doesnt seem to be as slow in the morning now.

Love this collar

Miley has had this collar for quite a while now and she loves it. I have found with other collars she tends to get a rash from it and gets itchy however this collar has not done this. The only thing I have found is that the colour has drained and it is a lot lighter than what it was when we first purchased it.

Coconut hemp Chicken Dog Treats

What have you done! My dogs love the chicken treats. I go to give them something else and they look at me, turn there heads as if to say wtf! I pull out BBW chicken treat and they lose it! They love it and feel better giving them a treat that is healthy and and natural. Turkey is next to try x

Soft, strong and reliable.

As a professional dog walker I've had a chance to use this leash with many different types of dogs and it's held up wonderfully against all the different levels of strength and behaviours. It's also very soft and comfortable to hold. I'll definitely be recommending these leads to my clients~ Thank you!

FAQs

Let customers speak for us