Returns Policy

 

    1. Please contact info@bobbiesbowwow.com.au via email to arrange a return or exchange within 30 days. 
    2. If the product is faulty, we will either refund you or, provide you with an identical replacement should that product be available. Prior to providing a refund or exchange, under Australian Consumer Law, Bobbie's BowWow is entitled to take into account how much time has passed since the Customer purchased the product, considering the following factors:
      1. The type of product;
      2. How the Customer is likely to have used the product;
      3. The length of time for which it is reasonable for the product to be used; and
      4. The amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.
    3. If the product is to be refunded, either because of a fault or error, please contact us at info@bobbiesbowwow.com.au for guidance. We will notify you once we have received your return and let you know if the refund is approved. If approved you will receive a refund. 
    4. The Customer shall be liable for the shipping costs associated with returning the product. Bobbie's BowWow will only refund a Customer for these costs if the product is faulty.
    5. ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

 

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